Terms of Service

1. Who we are

GreetbyAI is operated by Nicolas Hernandez, sole trader, ABN 82 116 063 991, of Gold Coast, Queensland, Australia. You can reach us at contact@greetby.com.

2. What these terms cover

These terms apply to this website and to any enquiry you send us through it. If you become a client, the service itself is governed by a separate written Services Agreement signed by both parties. Where these terms and that Agreement differ, the Services Agreement prevails.

3. What the service is

We configure and operate an automated assistant that answers calls and messages for a business, answers questions from information that business supplies, and books appointments against its calendar.

The assistant is software. It is not a person, it is not supervised in real time, and it can be delayed, unavailable, or wrong. Anyone speaking or writing to it is told at the start of a call that they are talking to an automated assistant.

4. Prices shown on this site

Prices on this website are in Australian dollars and are indicative. The fees that apply to a client are the ones set out in the Schedule of their Services Agreement. Activation is a one-off fee; monthly fees are payable in advance. There is no free period, trial or courtesy month. Call minutes above the plan allowance are charged at the per-minute rate in the Schedule.

5. Using this website

You may read this site and contact us through it. You may not attempt to interfere with it, gain unauthorised access to it, scrape it at a volume that degrades it for others, or use it to send unlawful or misleading material.

6. Acceptable use of the service

Clients must not use the assistant to send unsolicited marketing in breach of the Spam Act 2003 (Cth) or the Do Not Call Register Act 2006 (Cth), to impersonate another business, or for any unlawful purpose. Clients are responsible for the accuracy of the information they give us for the assistant, and for holding the accounts and consents needed for the channels they ask us to connect.

7. Third-party platforms

Messaging and calling channels depend on third parties and on their approval of each business. We do not control those platforms and cannot guarantee that a channel will be approved or will stay available. Where a platform charges a business directly, those charges are that business to pay.

8. Intellectual property

The GreetbyAI name, this website, and the software and configuration behind the assistant are ours. A client owns the data of its own customers and the content it gives us. Nothing on this site transfers any right in our material to you.

9. No warranty and no guarantee of results

We do not warrant that the assistant will be accurate, complete, uninterrupted or free of error, and we give no guarantee of results — no guaranteed number of bookings, enquiries answered, revenue, or response time. The service depends on third-party telephony, calendar, messaging and cloud providers, and we do not guarantee their availability.

10. Liability

Nothing here excludes any right you have under the Australian Consumer Law that cannot lawfully be excluded. Where we are permitted to limit our liability, it is limited, at our option, to resupplying the service or paying the cost of having it resupplied. For clients, the cap in the Services Agreement applies.

11. Privacy

How we handle personal information, including call recordings and transcripts, is set out in our Privacy Policy.

12. Changes

We may update these terms. The date at the top shows when they last changed. Changes to the fees of an existing client are made under the notice provisions of their Services Agreement, not here.

13. Governing law

These terms are governed by the laws of Queensland, Australia, and the courts of that State have jurisdiction.